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Returns and Refunds
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our
site may make any changes to their information at anytime by contacting "email@example.com
and a Subject line of "Change to personal information"Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.Your Consent
This policy was last modified on 11/15/2011
Lifetime Guarantee, Returns and Refunds
If within the first 30 days after recieving any of our
standard designs and you do not remain completely satisfied with your purchase,
we will provide you with a refund for the price of your piece or rebuild it. We
want you to be completely satisfied with our furniture. We are proud of our work
and if a piece of our furniture ever needs attention we will take care of it.
Proper Care will ensure a lifetime of satisfied use from your
Greg Aanes Furniture. Should your furniture fail at any time during the life of
the original owner because of workmanship or a failure of the wood materials we
will either repair or replace it. Upholstery components such as fabrics.,
leather, cane and foam are warranted for a period of two years against material
failure. Some customer requested wood species, finishes, fabric selections and
modifications are excluded if that modification:
1. cannot be duplicated in the case of discontinued fabrics or
2. if the modification compromised the integrity of our
Prior to ordering Greg Aanes Furniture reserves the right to make changes at any
time, without notice, in materials, dimensions, specifications, equipment,
colors, design or prices. Greg Aanes Furniture also reserves the right to make
such changes at any time without any obligation to make comparable revisions
and/or modifications on products manufactured at a previous time.
The cost of field repairs performed by non-Greg Aanes Furniture personnel will
not be reimbursed unless expressly authorized in writing by Greg Aanes Furniture
prior to the repair.
Returns will only be accepted with our prior consent and our
If there are any questions regarding these policies you may contact us using the information below.
2109 Queen Street
Bellingham, Washington 98229